We’re driven by our clients and committed to your firm's success. At Data Fusion Technologies, we’re all about supporting you and your firm to get the most out of your Intellistat and Randy Steere solutions and your effort to maximize profitability.
We're passionate about your firm's success
The DFTech Client Support team is always available to answer questions, solve problems, keep your systems humming, and to help you maximize the return on your investment.
Product Upgrades & Ongoing Updates
We're constantly working to further enhance and empower your Intellistat and Randy Steere product experience. As an active client in good standing, you are entitled to all our enhancements, fixes, and new releases for licensed applications. Be sure you're taking full advantage of the updates we deliver.
As an active DFTech client, you have unlimited access to our Client Support team via email or phone (888-926-9220). Our technical support professionals will help you resolve problems, facilitate changes, answer your questions about features and product capability, or provide assistance with more complex tasks such as data center moves, mergers, and system upgrades.
Once you submit a case to us, our talented triage team will perform a detailed review of your issue, assess relative severity, and respond appropriately. Our initial communication back to you will be one or more of three distinct responses - a solution to your concern, a request for more information, or at a minimum an acknowledgment of your issue until sufficient research may be completed. For more complex resolutions, our support team leverages the expertise in all areas of the DFTech family, including development, implementation, and consulting resources.
Mission Critical: 24 x 7 Data Warehouse Monitoring
For clients running Intellistat applications that refresh overnight, DFTech provides 24x7 monitoring of your Data Warehouse to ensure a clean refresh, every time. When incidents occur (such as server reboots, maintenance window interruptions, timecard corruptions or network hiccups) our team notifies your team via e-mail, diagnoses the situation, and in most cases, resolves the issue and recommences your refresh process before you even arrive at the office in the morning.
Intellistat Administration Service
DFTech’s Intellistat Administration Service is an annual subscription that allows DFTech to become the firm’s internal helpdesk for all Intellistat-related support. During the subscription period, all change requests will be routed to DFTech, which will immedidately be picked up and responded to by our entire client services team. You’ll have subject matter experts supporting your day-to-day usage of the system, thereby maximizing your return on investment in Intellistat.
Examples of just a few of the services included are: remote user training, user/group and demographic setup and maintenance, statistic creation and maintenance, menu additions, shortcut creation, ad hoc report creation, portal integrations, manual postings, data loads, monthly allocation processing, budget year roll-overs and much more.
“The Intellistat data warehouse and reporting interface provides near real time access to financial information previously only accessible via custom SQL queries out of Elite. Information is easily accessible to both attorneys and administrative staff with limited application training required. Data Fusion has been a strategic partner with our Finance group in delivering a highly effective business reporting solution to support our growing business.”Tom E. Turnbull, Director, Financial Analysis & PlanningOgletree, Deakins, Nash, Smoak & Stewart, P.C.Read More»